How refunds, cancellations and corrections work at Amazing Tech: fair, specific and agreed in writing before any project begins.
In short: projects are fixed-price and paid in two instalments, 50% to start and 50% before launch. A start payment is not automatically non-refundable. If a project is cancelled, we work out what has and has not been delivered and refund fairly for what has not. Every request is reviewed individually.
This Refund Policy applies to the website design, development, e-commerce, marketing, automation and branding services that Amazing Tech sells through this website, and to any other fixed-price offer published here. It should be read together with our Terms & Conditions and our Pricing page.
If your project was contracted through a third-party freelance platform, that platform’s own terms and dispute process may also apply. Where they give you greater protection than this policy, the greater protection applies.
Our packages are fixed-price and quoted in US dollars. Projects are paid for in two instalments: 50% to start the project and 50% before launch. Your written quote or proposal states the exact amounts for your project.
Some costs are separate from our fees and are always itemised before you approve them, for example domain names, hosting, premium plugins or themes, licensed fonts and images, and advertising spend paid to ad platforms. Our optional Care Plan is billed monthly.
The start payment is not automatically non-refundable. If you cancel after paying it but before any design, build or other project work has begun, we will refund the start payment in full, less any third-party costs we have already paid on your behalf that cannot be recovered. We will itemise any such costs in writing.
If you cancel once work is under way, please tell us in writing. We will review the project against its stages (discovery and scoping, design, build, and launch and handover) and assess what has been completed.
If the value of the work completed is higher than the amount you have paid, we will explain the calculation and agree the balance with you in writing before anything further is invoiced.
Once a milestone or the finished website has been delivered and accepted, the fees for it are not refundable, unless the section on material failure below applies. Work is treated as accepted when you approve it in writing, or when it is launched or used live.
If we fail to deliver a material part of the agreed scope, or what we deliver materially differs from the written specification, please tell us in writing with details of the problem.
We will first correct it at no extra charge within a reasonable time. If we cannot or do not correct it, we will refund the portion of the fees that relates to the undelivered or non-conforming part of the work.
Our process includes structured feedback rounds during design, as set out in your written scope. Correcting work that does not meet the agreed specification is not counted as a revision round and is never charged for.
Because design is shown and approved before it is built, a change of preference after approval is a change request rather than a defect. Further revisions beyond the agreed rounds are quoted in advance. Requesting revisions is not by itself a ground for a refund.
If we are waiting for content, access, feedback or approvals from you, the timeline moves accordingly. If a project is stalled for an extended period because of delays on the client side, we will write to you and you can either resume the project or close it. If it is closed, any refund is assessed as described in the section on work that has started.
Changes to an approved scope are handled through a written change request that states the revised price and timeline. If you decide not to go ahead with a change, the original scope continues.
Some amounts are paid to other companies and are not ours to return:
Where a third party refunds us one of these costs, we will pass it on to you.
The optional Care Plan can be cancelled at any time. Once cancellation takes effect there are no further charges. A monthly period that has already started is not refunded unless the service for that period was not delivered.
Email Emmanuel@Amazingtech.site with the subject line Refund request, or use our Contact page. To help us review it quickly, please include:
We will acknowledge your request, review it fairly against the written scope and the work delivered, ask for more information if we need it, and reply in writing with our decision and the reasons for it.
Approved refunds are returned to the original payment method or platform wherever possible. If the payment was made through a third-party platform, the refund is processed through that platform. When we approve a refund we will confirm the amount, the method and the expected timing in writing. The time it takes to reach your account also depends on your bank or payment provider, which we do not control.
If you are unhappy with a decision, tell us why and we will take a second look. If you paid through a marketplace or card provider, you remain free to use their dispute process at any time. We would ask that you contact us first so that we can try to put things right quickly.
Nothing in this policy limits any mandatory consumer rights that apply to you where you live, including any right to a remedy where a service is not provided with reasonable care and skill or is not as described. Where the law gives you greater rights than this policy, the law applies.
Refund requests, complaints and questions about this policy can be sent to Emmanuel@Amazingtech.site.
Amazing Tech
BRICKMANSION UNIOSUN, OKA BAALE, OSOGBO, OSUN STATE, NIGERIA.
Telephone: +234 907 086 8097
General enquiries: Amazingglobalconceptsales@gmail.com
Customer support: Emmanuel@Amazingtech.site